Centauro Car hire Alicante airport

★★★★★

“I would like to sincerely thank your company for the excellent service. It was a pleasure renting a car from you. You are one of the best car rental companies I have ever dealt with. Your professionalism, friendly customer service, and well-maintained vehicles made my experience outstanding. I truly appreciate everything and will definitely rent from you again. I highly recommend your company to anyone looking for a reliable car rental service. Thank you”

★★★★★

“This was the first time I have used Centauro car hire and it won't be the last, from start to do finish everything was very easy, Booking on the website was easy, pick up was easy and drop off was equally as easy. The car we got was practically brand new and still had it's delivery sticker on it. I will definitely them again”

★★★★★

“This was, without exaggeration, the worst car rental experience I have had in all the years I have been using rental companies. On 20 August at approximately 4:00 pm at Alicante Airport, we were served by an employee at counter No. 8. At first, he was perfectly welcoming and polite. But his attitude changed completely the moment he realised that we did not want to purchase the company’s additional insurance because we already had our own cover. From that moment, his behaviour became extremely rude, irritated and unprofessional. He refused to give us his name, would not properly answer our questions about the deposit, and whenever a question was inconvenient for him, he suddenly started speaking very quietly and unclearly, making the conversation unnecessarily difficult. We fully understand that the company is there to make money and offer additional services. But a customer has every right to decline extra insurance if they do not want or need it. That should never result in pressure, hostility or a sudden change in the quality of service. After we refused the additional insurance, we were told that we would be given a car from a lower category than the one we had originally booked online. In the end, in order to receive a car from the category we had already paid for, we were effectively forced to purchase the additional insurance. I find this completely unacceptable. A customer should never be put in a position where the message is essentially: either you buy an extra service, or you receive a worse car than the one you booked. We were also given very little proper explanation regarding the deposit, the fuel policy or other important rental conditions. In addition, an amount was charged twice, and we then spent a long time trying to recover it through emails and customer service. Thankfully, the deposit was eventually returned, but later we were charged approximately €80 for fuel because the fuel system had not been properly explained to us when the car was handed over. The company should understand one very simple thing: people are arriving for their holidays. They are paying for a service and should at the very least receive basic respect, clear communication and transparent information. Of course the company needs to make money, but that does not give employees the right to completely change their attitude towards customers simply because they do not want to buy additional insurance. I very rarely leave negative reviews, but in this case I feel it is necessary. In my opinion, employees dealing directly with customers should first of all receive proper customer service training and understand that customers must be given a genuine choice. After this experience, I would not recommend renting a car from this company to anyone. I would genuinely advise other travellers to choose another rental company if they have the option.”

★★★★★

“I had a fantastic experience renting with Centauro at Alicante Airport. The customer service I received was truly exceptional—the team member who assisted me was incredibly helpful, efficient, and made the whole process completely seamless and free of any hassle. On top of that, I was provided with a brand-new car! It’s rare to receive such high-quality service, and the staff here are a huge asset to the company. I will definitely be choosing Centauro again!”